Terms of Service

1. Acceptance of Terms

Welcome to maqia ai. These Terms of Service ("Terms") constitute a legally binding agreement between you (individually, or on behalf of the organisation you represent, "you" or "User") and maqia ai ("MAQIA", "we", "us", or "our") governing your access to and use of the MAQIA platform and all associated services (the "Service").

By creating an account, clicking "I agree", or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, you must not access or use the Service.

If you are accepting on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" refers to that entity.

2. Description of Service

MAQIA is an AI-native procurement platform designed to help businesses manage supplier relationships, purchase orders, contracts, and spend analytics through artificial intelligence and automation. The Service is currently in a beta period and is being actively developed and improved.

During the beta period, features may be added, modified, or removed at any time. Certain features may be experimental and may not function as expected. We appreciate your participation and feedback during this phase, which helps us build a better product.

The Service is intended for business use by procurement professionals, finance teams, and operations personnel. It is not intended for consumer or personal use.

3. Account Registration & Security

To access the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration and keep it up to date
• Maintain the confidentiality of your account credentials and not share them with third parties
• Notify us immediately at legal@maqia.ai if you suspect any unauthorised access to your account
• Be solely responsible for all activity that occurs under your account
• Not create accounts by automated means or register accounts in bulk without our prior written consent

We reserve the right to suspend or terminate accounts that contain materially inaccurate information or that we reasonably believe have been compromised.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service in any way that violates applicable local, national, or international law or regulation
• Attempt to gain unauthorised access to any part of the Service, other user accounts, or connected systems
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the platform
• Introduce malicious code, viruses, or other harmful software into the Service
• Use the Service to transmit unsolicited or unauthorised advertising or spam
• Scrape, crawl, or systematically extract data from the Service without our written permission
• Use automated tools or bots to interact with the Service in a manner that places excessive load on our infrastructure
• Use the Service to engage in fraudulent activity, money laundering, or any activity that breaches sanctions or export control laws
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to investigate and take appropriate action, including suspension or termination of access, for any violation of this Acceptable Use Policy.

5. Beta Program Terms

The Service is currently provided in a beta phase. During this period:

• The Service is provided "as-is" without warranties of any kind, express or implied
• Features, pricing, and functionality may change without prior notice during the beta period
• We may discontinue, alter, or restrict access to the beta Service or any feature thereof at any time
• Beta access may be offered free of charge or at a reduced rate; continued access beyond the beta period may be subject to paid subscription terms
• You acknowledge that beta software may contain errors or bugs, and you agree to report any issues to our team

Your participation in the beta program is voluntary. By using the Service during beta, you understand and accept these additional limitations.

6. Intellectual Property

MAQIA's Intellectual Property. The Service, including all software, algorithms, AI models, user interfaces, design elements, documentation, and brand assets, is owned by MAQIA and is protected by copyright, trade secret, patent, and other intellectual property laws. Nothing in these Terms transfers any ownership of MAQIA's intellectual property to you. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service solely as permitted by these Terms.

Your Intellectual Property. You retain full ownership of all data, content, and materials you upload or submit to the Service ("User Content"), including your procurement data. You grant MAQIA a limited, worldwide, royalty-free licence to process your User Content solely for the purpose of providing the Service to you. We will not use your User Content for any other purpose, including training AI models, without your explicit consent.

Feedback. If you provide MAQIA with feedback, suggestions, or ideas about the Service, you grant us an irrevocable, perpetual, royalty-free licence to use and incorporate such feedback into the Service without any obligation to you.

7. Data Ownership & Portability

You retain full ownership of all data you enter into MAQIA. We act as a data processor on your behalf with respect to your procurement data, and as a data controller for your account and usage data as described in our Privacy Policy.

We are committed to ensuring you are never locked into our platform. You may export your data in standard machine-readable formats (such as CSV or JSON) at any time through the platform's export tools. Upon account termination, you will have a 30-day data export window during which you may retrieve all your data before it is deleted in accordance with our retention policy.

We will not withhold, restrict, or degrade data export functionality as a means of retaining customers.

8. Service Availability & SLA

During the beta period, the Service is provided on a best-effort basis. We do not provide a guaranteed uptime SLA during beta. We will use commercially reasonable efforts to keep the Service available and to minimise planned downtime.

We may conduct scheduled maintenance, which we will endeavour to communicate in advance. Unplanned outages may occur due to the nature of software development and infrastructure operations. We will communicate service incidents and status updates through our official channels.

Upon transition to a general availability (GA) product tier, formal SLA commitments will be communicated and incorporated into applicable subscription agreements.

9. Limitation of Liability

To the maximum extent permitted by applicable law, MAQIA and its directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with your use of the Service, even if MAQIA has been advised of the possibility of such damages.

MAQIA's total aggregate liability to you for any and all claims arising out of or in connection with these Terms or the Service shall not exceed the greater of: (a) the total fees paid by you to MAQIA in the 12 months preceding the claim; or (b) €100 (one hundred euros).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the above limitations apply to the fullest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless MAQIA and its officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your User Content; (c) your violation of any applicable law or third-party rights; or (d) any fraud or wilful misconduct by you.

MAQIA reserves the right to assume exclusive control of any matter subject to indemnification, in which case you agree to cooperate with our defence of such claim.

11. Termination

Termination by You. You may terminate your account at any time by contacting us at legal@maqia.ai or through the account settings interface. We will endeavour to process termination requests promptly.

Termination by MAQIA. We may terminate or suspend your access to the Service with 30 days' written notice for any reason. We may terminate or suspend your access immediately and without notice if you materially breach these Terms, engage in fraudulent or illegal activity, or pose a security risk to the platform or other users.

Effect of Termination. Upon termination, your right to access the Service ceases. You will have a 30-day window following termination to export your data via the platform's export tools. After this window, your data will be deleted in accordance with our Privacy Policy. Sections 6, 7, 9, 10, 12, and 13 survive termination.

12. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions.

Subject to Section 13, you and MAQIA irrevocably submit to the exclusive jurisdiction of the courts of Lisbon, Portugal to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

13. Dispute Resolution

We prefer to resolve disputes amicably. Before initiating any formal legal proceedings, you agree to:

1. Notify MAQIA in writing of the nature and details of the dispute by emailing legal@maqia.ai
2. Engage in good faith negotiations for a period of 30 days from the date of notice
3. If the dispute is not resolved within 30 days, either party may proceed to the courts of Lisbon as described in Section 12

Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

14. Changes to Terms

We may revise these Terms from time to time. When we make material changes, we will notify you by email (to the address associated with your account) and/or by displaying a prominent notice within the platform at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service before the effective date and may terminate your account as described in Section 11.

We will maintain a version history of these Terms; prior versions are available upon request.

15. Contact

For questions, notices, or concerns regarding these Terms of Service, please contact our legal team:

Email: legal@maqia.ai
Subject line: Terms of Service Enquiry

We aim to respond to all legal enquiries within 5 business days.